Refund policy

Return & Refund Policy

Last Updated: October 7, 2026

At [Your Store Name], we want you to be happy with your purchase. If you experience an issue with your order, we’re here to help.

1. Returns

We accept returns for eligible products within 7 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging and accessories.
• You must provide proof of purchase or your order number.
• The product must not have been damaged through misuse, negligence, or improper handling.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please send:

• Your order number
• Clear photos or a short video showing the issue
• Photos of the product and packaging where applicable

If the issue is confirmed to be our fault, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Change of Mind

We do not accept returns or refunds simply because a customer changes their mind, orders the wrong product, or no longer wants the item after placing an order.

Please carefully review your order before completing your purchase.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged item caused by us, we will work with you to arrange an appropriate resolution.

For other eligible returns, the customer may be responsible for the cost of return shipping.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used or damaged by the customer
• Are missing original packaging or accessories
• Show signs of misuse or improper handling
• Are returned outside the applicable return period

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed, shipped, or dispatched, cancellation may no longer be possible.

8. Contact Us

For return or refund requests, please contact us through our official customer support channel with your order number and details of the issue.

We will review your request and respond as soon as possible.

Thank you for shopping with [Your Store Name].